RETURN POLICY

We accept returns by permission only. Just returning something to us does not guarantee that we'll take it back or issue a refund. Contact us at support@ainterol-newyork.us to make arrangements for the return.

•    Item must be unused - unopened - shrink wrapped
•    In original packaging and in perfect packing condition.
•    Shipping charges are paid by you.

We will not refund shipping charges. Furthermore, we are not reselling or restocking returned items due our strict hygienity policies. This is part of our buyer’s protection to get always new, fresh and unused products.

To be eligible for a refund, you MUST return your item within 14 days of receiving it. Refunds are issued within 48-72H after receiving the returned item (not the day shipped back to us).

BROKEN ITEMS

* Note: proof of broken and or damaged shipments must be provided by the customer in form of photo and documentation for broken shipment from your local post office.

LOST ITEMS

* Note: proof of lost shipments must be provided by your local post office. Documentation is needed. We will recheck all these claims from your local post office, postal distribution center and your local customs until product is reshipped. It could be that the item is still in transit, custom or was accidentally delivered by your postal service to the wrong address.

SHIPPING ADDRESS & UNCLAIMED SHIPMENTS

If you fail to provide updated and correct shipping address for the delivery and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. Same applies to unclaimed items.

All shipments that have been returned because they were unclaimed by you will be subject to a recycling fee unless re-shipping charges are paid by you. Remember, we do get documentation as a proof from any country if package was unclaimed.

SHIPPING & HANDLING FEES

Packing material or packaging we don't charge anything. All shipping costs are based purely on real shipping cost by weight.

DELIVERY TIME

All orders & packages are processed & shipped from our facility in 24-48 Hours. We process all orders between Monday and Friday. We don't ship on Saturday and Sunday but online shop is open 24/7. Your package leaves in 1-2 days after your order.

All packages are shipped via USPS. Packages arrives to destination in 1-3 business days.

SHIPMENTS

We ship to all US States, Canada and Mexico.

Please also note that the shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.